Frequently Asked Questions about Predictive Systems
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FAQ
1. What does Predictive Systems do?
2. Why is Predictive Systems better than an in-house MIS staff?
3. How do you train Predictive Systems' staff members to be technical experts?
4. How does Predictive Systems keep up with fast-changing technology?
5. Who does Predictive Systems report to?
6. Will my company always work with the same people/team?

1. What does Predictive Systems do?
Predictive Systems is an outsourced technology management firm that provides comprehensive services to small and medium sized organisations. We become your MIS department. Predictive Systems handles the broad spectrum of IT concerns, from planning through purchasing, implementation, user support and training. Our staff members have strong and broad skill sets; where there are specific issues that lie outside of our services, we will find and manage vendors who have these specific skills (cabling, accounting software, advanced UNIX issues, etc...).

2. Why is Predictive Systems better than an in-house MIS staff?
* Predictive Systems' core business is in IT management and that's where our skills and expertise lie.
* Predictive Systems' dedicated in-house training program ensures the constant development of our internal staff.
* Predictive Systems takes away the headaches. We effectively manage all aspects of an organisation's IT system so senior management can concentrate on the core business.

3. How do you train Predictive Systems' staff members to be technical experts?
We consider it a great strength that Predictive Systems' staff members have diverse professional backgrounds, allowing them to bring a variety of skills to the organisation. Predictive Systems builds expertise in particular technical areas through industry sponsored course materials and certification exams, conferences, and our own version of R&D - playing with new technology until we know it inside and out.

4. How does Predictive Systems keep up with fast-changing technology?
All Predictive Systems staff members read trade magazines and test new technology as part of our Research and Development program. In addition, technical staff members are required to pursue certification in each of the major areas of technology that we support.

5. Who does Predictive Systems report to?
Predictive Systems works closely with the senior management of our client organisations. We report to the same person or committee (often a VP of Finance, a CFO, or other executive) that an internal MIS director would report to. Predictive Systems typically reviews the client relationship with this person every quarter.

6. Will my company always work with the same people/team?
Your company will have access to a diverse pool of system engineers that report to your Account Manager and Predictive Systems' senior management. In addition, client organisation's may work with the Technology Consulting Services (TCS) group when special needs arise.

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