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Eight Principles for Well-Managed
Computer Systems |
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Principle 1: Provide long-term, comprehensive, professional
management.
Managing information technology (IT) can seem like a daunting task. IT management
skills include a range of technical, managerial, judgment, and communications skills
rarely found in a single individual. A first rate IT department needs a leader and
strong technical staff to thrive. A top-notch outsourcing firm provides a "vertical
slice" of an IT department and its staff members possess a wide range of experience
and skills.
Principle 2: Involve executive management.
IT decisions are critical to organisational success and can often be costly
and risky. Technology changes the way an organisation works and executive management
must be involved in all major technology decisions. Non-technical executives should
not delegate essential decisions to tech-savvy junior staff.
Principle 3: Value the critical nature of shared data and communication.
Businesses today cannot compete without taking full advantage of the information
that flows through the organisation. Poor data organisation and information loss
are both wasteful and costly!
Principle 4: Be proactive in planning technology.
Systems are complex and management is expensive. Managers can make technology
a cost-effective tool by anticipating IT needs and creating short and long-term
plans for addressing these rather than waiting until costly emergencies arise.
Principle 5: Be consistent and simple.
A complex computer system is pricey and difficult to manage. Whenever possible
keep things simple, consistent, and basic. The rapid pace of technological change
makes this a struggle; however, the ultimate results include lower overall costs,
reduced downtime, and easier training.
Principle 6: Be on the leading edge (not the lagging or bleeding edge) of IT.
Although difficult, it is of critical importance that organizations keep
current in the wake of constant technological change. The bleeding edge of technology
is expensive and risky. Falling too far behind can be problematic because equipment
and software begin to fail and compatibility issues arise. By staying near the leading
edge, companies can maximise the benefits of technology while minimising system
costs.
Principle 7: Build and maintain a top-quality system infrastructure.
Infrastructure is the foundation of an information system and the base
upon which programs and applications are built. Poor infrastructure (cheap equipment,
inconsistent installations, messy systems, obsolete software) is risky and expensive
and may severely interfere with system success.
Principle 8: Practice life-long computer learning.
Computer literacy is essential in today's economy and requires time, effort,
training, and continuous learning. Technology changes rapidly, making today's level
of competence worthless next year. Training programs have their place, but ultimately
staff need to become life-long computer learners who are unafraid to experiment,
learn new software, and upgrade their skills continuously.
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