Our MITOS packaged services comprise of three separate packages designed to suit different organisation sizes and infrastructure complexity. They are:

1.  MITOS Basic
2.  MITOS Gold
3.  MITOS Premier

  MITOS Basic

• This package is well-suited to small businesses with less than ten (10) desktop PCs and no more than one (1) server machine.
• It includes reactive maintenance services and only 1 scheduled monthly visit.

  MITOS Gold

• Being our standard offering, this offering is the package of choice for the majority of our customers. It includes both reactive and proactive maintenance, weekly scheduled preventive maintenance visits, hardware replacement services, vendor liaison and server backup services.
• This package is designed for organisations with about fifty (50) or less desktop PCs and no more than five (5) server machines.
• Customers choosing this package will be assigned an account manager as a main point-of-contact.
• Engineers are also on-call during regular business hours (9AM - 5PM, Monday - Friday) should there be a need for adhoc visits.
• Standard response times are provided in the service level agreements (SLA). Extended coverage hours can also be catered for, optionally.
• Customers are provided with an initial infrastructure audit followed by quarterly service reports. 

    MITOS Premier

• This package is designed for organisations whose IT infrastructure approaches mission critical levels.
• It includes all of the services provided in our standard Gold package. Additionally, it includes services for critical server recovery and business continuity.
• Further, it includes regular infrastructure monitoring and reporting as well as an initial business IT transformation report.
• The premier package is suitable for organisations with up to one hundred (100) desktop PCs and no more than ten (10) server machines.